For a long time, the biggest platform for PC gaming didn’t have a refund policy. It wasn’t until 2015 that Steam introduced a streamlined way to return a PC game. Now, if you’re unsatisfied with your digital game purchase, you can request your money back. While Steam’s refund policy is relatively generous and easy to use, you still need to know a few things before submitting a request.
When you purchase a title on Steam prior to the release date, the two-hour playtime limit for refunds will apply (except for beta testing), but the 14-day period for refunds will not start until the release date. For example, if you purchase a game that is in Early Access or Advanced Access, any playtime will count against the two-hour refund limit. As part of the refund process, you can choose where you receive your money. It can go into your Steam Wallet, or back to another payment method you have tied to your account. Steam can refund your money to Visa, Mastercard, American Express, Discover, JCB, or PayPal.
If you buy multiple games in a single transaction, can you refund just one of them?
To initiate a return in the Steam client, go to the Help menu and click Steam Support. In that case, you may be liable for the diminished value of the Hardware due to its treatment while in your possession. If the refund is well outside the 14-day limit, however, it will be rejected. Regardless of your choice, you’ll be taken to a second window where you must confirm your desire for a refund.
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Content is considered used if any games within the subscription have been played during the current billing cycle or if any benefits or discounts included with the subscription have been used, consumed, modified or transferred. Please note that in some cases, Steam will be unable to give refunds for some third party DLC (for example, if the DLC irreversibly levels up a game character). These exceptions will be clearly marked as nonrefundable on the Store page prior to purchase. First, you’ll need to be refunding the purchase to your Steam Wallet—if you want to refund to your credit card or ways to get free bitcoins another external payment method, you’ll need to refund the whole transaction or nothing at all. Then you’ll need to ignore the fact that Steam will list every game from the transaction in your refund request and instead just check the total value of the refund.
- “You’ve requested a bunch of refunds recently. Please keep in mind that refunds are not a method for trying out games. If we think the refund system is being misused we’ll decline to grant future refunds.”
- According to Valve, any refund made within 14 days of purchase for a game with less than two hours of playtime will be automatically approved.
- In any event, you will not incur any fees as a result of such reimbursement.
- This was a problem when Steam refunds were first rolled out, but Valve subsequently updated the Steam Trading Card system in two key ways to minimize abuse.
- If the purchase was made from a Steam Wallet, we will reimburse only to that Steam Wallet.
- Every hour you’ve put into Dota 2 is legally the property of Valve and may or may not be used against you in the future for the purpose of selling hats.
You can request as many refunds as you want through Steam, but if Valve believes you’re abusing the system, it can revoke your right to request future refunds. Fast forward two years, and Steam refunds have struggled to deliver on that promise. Much of the refund process is poorly-explained or hidden from the average Steam user completely, making it tough to understand why the system works the way it does.
Even Valve’s own Steam refund FAQ offers only the most basic of explanations as to what you can and can’t refund, neglecting a number of important questions Steam users deserve the answers to. You can request a refund or get other assistance with your how to buy medibloc Steam purchases at help.steampowered.com. The easiest way to do this is by using the online button provided at help.steampowered.com. Simply log in there with your Steam user account, select the order you wish to cancel and the problem you are having, then press the button labeled “I’d like to request a refund”.
If a game goes on sale after your purchased it, can you refund and rebuy it at the cheaper price?
Every hour you’ve put into Dota 2 is legally the property of Valve and may or may not be used against you in the future for the purpose of selling hats. PCMag.com is a leading authority on technology, delivering lab-based, independent reviews of the latest products and services. Our expert industry analysis and practical solutions help you make better buying decisions and get more from technology. Sign up for Tips & Tricks newsletter for expert advice to get the most out of your technology. If you have been banned by VAC (the Valve Anti-Cheat system) on a game, you lose the right to refund that game.
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Valve will, upon request via help.steampowered.com, issue a refund for any reason, if the request is made within the required return period, and, in the case of games, if the title has been played for less than two hours. Yes, but the refund request will how to buy bitcoin in the uk in 2021 need to be initiated by the gift recipient. The request will also need to be made within 14 days of you purchasing the gift, and the recipient can’t have played the game for more than two hours. Once the recipient has initiated the refund request on their end, you’ll be able to submit your own request as normal. Please note that you can cancel an active subscription at any time by going to your account details.
